Support
We answer, and fast
Something broken, a question about your subscription, or feedback you want a human to read? Email us and a real person (the developer) replies, usually within a day.
Include your phone model and app version if you are reporting a bug. Screenshots help a lot.
Quick answers
How do I cancel or manage my subscription?
Subscriptions are handled by your app store, not by us:
- iPhone: Settings, tap your name, then Subscriptions, then No Contact Tracker, then Cancel. Or open the App Store app, tap your profile, then Subscriptions.
- Android: open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions, then No Contact Tracker, then Cancel.
Deleting the app does not cancel a subscription; the steps above do. Refunds follow Apple's and Google's own policies, and we are happy to point you in the right direction if you email us.
How do I restore my purchase on a new phone?
Install the app, open the paywall, and tap Restore purchases. Make sure you are signed into the same Apple or Google account you bought with.
Where is my data stored?
On your phone. Your streak, letters, moods, and red flags never leave your device, which also means we cannot recover them if the app is uninstalled. The full details are in our privacy policy.
I found a bug
Email us what happened, what you expected, your phone model, and the app version (shown at the bottom of Settings). Most reported bugs are fixed within one or two releases.
I have a feature idea
Send it. The app is built by one person who reads everything, and several current features started as user emails.